Technical Experience:
• Years of Experience: 10+ years
• Domain experience: IT Infrastructure Services specializing in Digital workplace services
• Expertise in the following in the infrastructure space:
o Run a large Support team of Service Desk Engineers
o Service Management Process & Practice – ITIL/ISO 20000
o Service Level Management & Experience Level Management
o Continuous Service Improvement Planning & Execution
Program Management and Delivery management experience in driving an application development and support program (multiple projects) will be an added advantage.
Work with project team’s leaders to assess their current need, align with their business needs, develop innovative solutions to ensure seamless project delivery output.
• Strong leadership and management skills
• Good knowledge and handling of project and program management methodology and techniques
• Project/Program planning, governance, monitoring and reporting
• Risk Management
• Good knowledge of budgeting and resource allocation procedures
• Excellent communication skills