We are seeking an experienced Infrastructure and Cloud Services Manager to lead a dynamic
team of 30-50 professionals. The ideal candidate will have a strong background in infrastructure
management, cloud services, and IT service delivery, with a proven track record of driving
operational excellence in Data Center (DC) operations, Service Desk, Field Service, and Digital
Workplace environments. Prior experience working with offshore teams would be a strong value
add.
Key Responsibilities:
o Support the Client team in the learning to collaborate with offshore teams
o Own the Transition plan of services from Client & Local Vendors to ITC Infotech
Service Delivery Management:
o Oversee the delivery of IT services across Data Center operations, Service Desk,
Field Service, and Digital Workplace initiatives.
o Ensure that services are delivered in accordance with established SLAs and
quality standards.
Monitor and analyze key performance indicators (KPIs) to identify areas for improvement
in service delivery and operational processesTeam Leadership:
o Lead, mentor, and develop a diverse team of IT professionals, fostering a
collaborative and high-performance culture.
o Set clear objectives, provide regular feedback, and conduct performance reviews
to ensure team members achieve their goals.
Stakeholder Engagement:
o Build and maintain strong relationships with internal stakeholders and external
partners to ensure alignment of IT services with business needs.
o Serve as the primary point of contact for escalations and strategic discussions
regarding IT service delivery.
Travel Requirements:
Travel frequently across the Netherlands to visit service delivery sites, engage
with teams, and meet stakeholders.
Adapt to changing travel schedules and locations as necessary to ensure
effective management and oversight
Qualifications:
Education:
o Bachelor’s degree in computer science, Information Technology, or a related
field. Master’s degree preferred.
Experience:
o Minimum 10 years of experience in IT infrastructure and cloud services
management,
o Proven experience in delivering IT services in Data Center, Service Desk, Field
Service, and Digital Workplace environments.
Technical Skills:
o Good knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and
infrastructure technologies.
Familiarity with IT service management (ITSM) tools and frameworks (e.g., ITIL).
Leadership Skills:
o Excellent leadership, interpersonal, and communication skills.
o Strong problem-solving abilities and a strategic mindset.
Certifications:
o Relevant certifications (e.g., ITIL, AWS Certified Solutions Architect, Microsoft
Azure Certification) are a plus.